shipping & returns
Under Australian copyright law, certain materials – including artistic works – are automatically protected as soon as they are made.
Copyright protection means that anyone who wants to use the protected work in certain ways needs the copyright owner’s permission. For artistic works, people usually need permission to do the following things:
• to reproduce the work (eg. to photograph, photocopy, film, scan or print);
• to make the work public for the first time (eg. by distributing copies); and
• to communicate the work to the public (eg. broadcasting, on a website or emailing).
Doing any of these things without permission from the copyright owner can infringe copyright and the copyright owner can take legal action.
Where possible, we use Sendle as our preferrer courier service for all domestic shipping. Sendle is Australia's first 100% Carbon Neutral Delivery Service and is both reliable and affordable. There are rare occasions where Sendle is unavailable to an address, in which case we use Auspost.
We offer FREE Domestic Shipping for all orders over $150* or a Flat Rate of $9.95 with Sendle's Authority to Leave (note this option is not insured and is sent at your own risk). Alternative option are available however may incur additional charges.
FREE Shipping does NOT apply to commission or original artwork.
Currently, we are NOT offering International Shipping. However International Shipping will be introduced in the near future. We are currently working on Shipping to our neighbours across the ditch in NZ and will update you as soon as it is available!
Missing or damaged parcels
Once your order has been processed and dispatched, you will receive a shipping confirmation email. This email will confirm shipping and provide you with tracking details allowing you to check the status of your delivery. Please ensure you use a valid email address that you regularly check as this is where all your correspondence will be sent.
Brad Turner Creative does not take responsibility or cannot be held accountable for any lost or damaged artworks and/or products.
To avoid accidental damage and heartache we follow a careful packaging guide. Unfortunately knocks and bumps can be a part of the delivery process, if your parcels arrives damaged, please take a photo immediately and email us within 24-hours of delivery. Ensure your photo includes the damage goods, including the original packaging with the shipping label clearly visible. We will then process a 'Damaged Parcel Claim' on your behalf. If you do not advise us within 24-hours your request will not be considered. (Please note that the courier will only accept one photo and it must include as of the details described above.)
*Please note if your parcel was delivered by Australia Post, you must take the damaged item, including the packaging into your local Post Office and lodge directly with them.
Goods cannot be refunded or exchanged due to change of mind - requests for refunds or exchanges are only available if the product is damaged during transit.
returns policy & refunds
Our policy lasts 30-days. If 30-days or more have lapsed since your purchase, unfortunately we can not offer you a refund or alternative compensation.
To be eligible for a return, your item must be in the original packaging and in the same condition that you received it. Please note that we DO NOT offer returns on custom artwork. To complete your return, we require proof of purchase.
If applicable, your return is inspected and we will send you an email to notify you that we have received your returned item. We will also advise you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will be automatically applied to either your credit card or original method of payment.
LATE OR MISSING REFUNDS:
Make sure you check your Bank Account, Stripe or Paypal Account before contacting us. Please allow 5-7 business days from when the refund was approved. If you still haven't received your refund please contact us.
SHIPPING COSTS ON RETURNED ITEMS:
Please be aware that you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
We suggest that you consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.